Subscription Management

Manage your plan from Settings > Plan and credits. Only the account Owner can choose, change or cancel a plan. Everyone else sees the plans and who to ask.

Plans are billed monthly, by card, and prices exclude VAT. To pay yearly, email hello@ramsdoc.com.

Choosing your first plan

1. Go to Settings > Plan and credits.
2. Under Choose a plan, click Choose Starter, Choose Pro or Choose Team.
3. Enter your card on the payment page. The first month is charged straight away.

Your trial ends when the payment goes through. Card payments are handled by Stripe, our payment provider; RAMSdoc never sees or stores your card number.

Changing your plan

1. Go to Settings > Plan and credits.
2. Under Change plan, click Upgrade to or Switch to the plan you want.
3. Read the confirmation, which shows the new price, then click Yes, move to that plan.

Nothing changes until you confirm.

Moving to a dearer plan

• Your plan and its features change straight away.
• Your card is charged now for the rest of the billing month, less what you have already paid for your current plan.
• If the payment is refused, your plan does not change. Click Update your card in the message, then try again.

Moving to a cheaper plan

• Your plan and its features change straight away.
• What you have paid for the old plan and not used comes off your next invoice.
• Features the new plan does not include stop being available. Your existing data is kept.

What happens to your AI credits

• Your monthly allowance changes at your next monthly reset, not on the day you change plan.
• Credits you have bought are not affected.

Cancelling your subscription

1. Go to Settings > Plan and credits.
2. Under the plans, click Cancel subscription.
3. Click Yes, cancel.

What happens when you cancel

• Your plan continues until the end of the period you have paid for
• There is no free plan to drop to. After that date your account is read-only: your documents are kept, but you can’t write or edit them
• Site records, briefings and sign-offs keep working
• You can choose a plan again at any time from Settings > Plan and credits

Updating your card

1. Go to Settings > Plan and credits.
2. Click Update card or see invoices. This opens Stripe’s secure page for your account.
3. Add the new card there, then return to RAMSdoc.

The button appears once you have chosen a plan or bought credits for the first time.

If a payment fails

We try the payment again over the next few days, and the Owner gets an email and a notification. Update your card as above. If there is an unpaid invoice, you can pay it on the same page.

Invoices

1. Go to Settings > Plan and credits.
2. Click Update card or see invoices.
3. Your invoices are listed on Stripe’s page, where you can download each one.

Need help?

For anything you can’t do yourself, such as an Enterprise quote, paying yearly or by purchase order, or a question about VAT, email hello@ramsdoc.com.