Frequently Asked Questions
Answers to common questions about using RAMSdoc, organised by topic.
Account & setup
Section titled “Account & setup”How do I create an account?
Section titled “How do I create an account?”Go to the RAMSdoc sign-up page, enter your name, email, and a password, then verify your email. See Account Setup for full instructions.
Can I use RAMSdoc for free?
Section titled “Can I use RAMSdoc for free?”Every new account starts with a 14-day trial of the Team plan and 100 AI credits, with no card needed. If a client on RAMSdoc invites you to submit RAMS, you get a free Contractor account that does not run out. See Plans & Pricing for what each plan includes.
How many users can I add?
Section titled “How many users can I add?”Starter includes 5 users, Pro 10 and Team 25. Enterprise has no limit. See Plans & Pricing.
Can I change my user role?
Section titled “Can I change my user role?”Only Owners and Admins can change user roles. Go to Settings > Users, click on a user, and select a new role. See User Roles.
Can multiple people use the same account?
Section titled “Can multiple people use the same account?”No. Each person should have their own account. Sharing accounts breaks the audit trail — sign-offs, approvals, and edits cannot be attributed to the correct individual.
Documents
Section titled “Documents”What document types does RAMSdoc support?
Section titled “What document types does RAMSdoc support?”RAMS, risk assessments, method statements, COSHH assessments, safe systems of work, toolbox talks, permits to work, and point-of-work risk assessments (POWRA). See Creating Documents.
What file formats can I export to?
Section titled “What file formats can I export to?”PDF and DOCX. Exports include your organisation’s branding (logo, colours, company details). See Exporting Documents.
Can I edit an approved document?
Section titled “Can I edit an approved document?”No. Approved documents are locked. To make changes, create a new version from the approved document. The previous version is preserved in the version history. See Version History.
Can I use my own templates?
Section titled “Can I use my own templates?”Yes. You can create organisation templates from any document. You can also start from the built-in templates and customise them.
How do I share a document with someone outside RAMSdoc?
Section titled “How do I share a document with someone outside RAMSdoc?”You can share via export (download and send the PDF), direct link (generate a token-based read-only link), or the client portal (branded access for your client). See Exporting Documents.
AI features
Section titled “AI features”How does AI generation work?
Section titled “How does AI generation work?”You describe your work in a guided wizard (industry, site type, equipment, etc.) and AI generates a complete RAMS with all sections, hazards, controls, and procedures. See RAMS Content Generation.
Are AI-generated documents safe to use on site?
Section titled “Are AI-generated documents safe to use on site?”AI-generated documents must be reviewed by a competent person before use. They start in draft status with a review banner. AI is a productivity tool — it does not replace human expertise and site knowledge. See AI Overview — Limitations.
What does AI compliance scoring check?
Section titled “What does AI compliance scoring check?”It checks your document against applicable UK health and safety regulations and returns a score (0-100) with strengths, gaps, and recommendations. See Compliance Scoring.
Can AI identify all the hazards for my work?
Section titled “Can AI identify all the hazards for my work?”AI identifies hazards based on your description and is very good at catching common ones, but it cannot see your site. Always review AI suggestions against your actual conditions and add any site-specific hazards AI may have missed. See Hazard Identification.
What happens if I run out of AI credits?
Section titled “What happens if I run out of AI credits?”AI features are disabled until your credits reset on your billing date or you purchase a credit pack. You can still create, edit, and approve documents manually. See AI Credits.
Can I buy more credits?
Section titled “Can I buy more credits?”Yes. The account Owner can buy extra credits at 10p each, in packs of 50, 100, 250 or 500. Bought credits carry over from month to month. See Credits & Usage.
Billing & pricing
Section titled “Billing & pricing”How much does RAMSdoc cost?
Section titled “How much does RAMSdoc cost?”Starter is £49 a month, Pro £99 and Team £249, excluding VAT. Enterprise is by quote. See Plans & Pricing for the full comparison.
Can I pay yearly?
Section titled “Can I pay yearly?”Plans bought online are billed monthly. To pay yearly, email hello@ramsdoc.com. See Subscription Management.
What happens if I cancel my subscription?
Section titled “What happens if I cancel my subscription?”Your plan continues until the end of the period you have paid for. After that your account is read-only: your documents are kept, but you can’t write or edit them, and site records, briefings and sign-offs keep working. You can choose a plan again at any time. See Subscription Management.
Where can I find my invoices?
Section titled “Where can I find my invoices?”Go to Settings > Plan and credits and click Update card or see invoices. Your invoices are listed on Stripe’s page, where you can download each one. Only the account Owner sees this button.
Mobile app
Section titled “Mobile app”Which devices does the mobile app support?
Section titled “Which devices does the mobile app support?”iOS (iPhone and iPad) and Android. Download from the App Store or Google Play. See Mobile App Overview.
Does the mobile app work offline?
Section titled “Does the mobile app work offline?”Yes. Documents, briefings, sign-offs, POWRAs, and permits all work offline. Data syncs automatically when you reconnect. See Offline Access.
Can workers sign off without downloading the app?
Section titled “Can workers sign off without downloading the app?”Yes. Workers can scan a QR code from the site board and sign off in their mobile browser — no app required. See Briefings & Sign-Offs.
What happens if a worker’s certification has expired?
Section titled “What happens if a worker’s certification has expired?”The app flags the expired certification and blocks the sign-off for tasks requiring that competency. The supervisor can reassign the worker or record an override with a reason. See Briefings & Sign-Offs — Competency Checks.
Supply chain
Section titled “Supply chain”How do I get my subcontractors to submit their RAMS?
Section titled “How do I get my subcontractors to submit their RAMS?”Invite them through the supply chain portal. They receive an email, sign up (or log in), create their RAMS, and submit it for your review. They can use the Free plan. See Inviting Contractors.
Does RAMSdoc check contractor submissions automatically?
Section titled “Does RAMSdoc check contractor submissions automatically?”Yes. When a contractor submits their RAMS, a compliance check runs automatically and you see the score alongside the document. See Reviewing Submissions.
What are interface risks?
Section titled “What are interface risks?”Hazards that arise from the interaction between different contractors’ work on the same site. RAMSdoc scans contractor RAMS for potential conflicts and flags them for the principal contractor. See Interface Risks.
Compliance & regulations
Section titled “Compliance & regulations”Which UK regulations does RAMSdoc cover?
Section titled “Which UK regulations does RAMSdoc cover?”RAMSdoc tracks all major UK health and safety legislation including HSWA 1974, CDM 2015, Work at Height Regs, COSHH, Manual Handling, Noise, PUWER, LOLER, and more. See UK Legislation.
Does RAMSdoc notify me when regulations change?
Section titled “Does RAMSdoc notify me when regulations change?”Yes, if you are on the Team or Enterprise plan. Regulatory monitoring tracks changes and notifies you when your documents are affected. See Regulatory Monitoring.
Is a compliance score of 100 a guarantee of legal compliance?
Section titled “Is a compliance score of 100 a guarantee of legal compliance?”No. A score of 100 means your document content covers the applicable regulations well, but legal compliance also depends on on-site implementation, competent supervision, and site-specific factors that a document review cannot assess. See Compliance Scoring — Limitations.
Security & data
Section titled “Security & data”Where is my data stored?
Section titled “Where is my data stored?”RAMSdoc data is stored on secure servers in the UK. Documents, uploads, and generated files are stored on encrypted, S3-compatible storage.
Is RAMSdoc GDPR compliant?
Section titled “Is RAMSdoc GDPR compliant?”Yes. RAMSdoc processes personal data in accordance with the UK GDPR and Data Protection Act 2018. You can request data export or deletion at any time through Settings or by contacting support.
Who can see my documents?
Section titled “Who can see my documents?”Only users within your organisation can access your documents, based on their role permissions. Documents shared via the client portal or direct link use token-based access that you control and can revoke at any time.
Is data encrypted?
Section titled “Is data encrypted?”Yes. Data is encrypted in transit (TLS/HTTPS) and at rest. Passwords are hashed using industry-standard algorithms.
Can I delete my account and all data?
Section titled “Can I delete my account and all data?”Yes. Go to Settings > Account > Delete Account. This permanently removes your user account. Organisation data deletion must be requested by the Owner and is processed within 30 days.
Troubleshooting
Section titled “Troubleshooting”The site is loading slowly
Section titled “The site is loading slowly”- Check your internet connection
- Try clearing your browser cache
- Try a different browser (RAMSdoc supports Chrome, Firefox, Safari, and Edge)
- If the problem persists, check our status page or contact support
I cannot log in
Section titled “I cannot log in”- Check that you are using the correct email address
- Use Forgot Password to reset your password
- If your account was deactivated by an Admin, contact them to reactivate it
- Check whether your organisation uses SSO — you may need to log in through your company’s SSO provider
My document export is not generating
Section titled “My document export is not generating”- Large documents may take a few minutes to generate — check the Exports page for status
- If the export fails, try again. If it fails repeatedly, contact support with the document reference number
AI generation is returning an error
Section titled “AI generation is returning an error”- Check that you have sufficient AI credits (Settings > Plan and credits)
- Check your internet connection — AI features require connectivity
- If the error persists, try simplifying your work description and generating again
- Contact support if the problem continues, including the error message shown
The mobile app is not syncing
Section titled “The mobile app is not syncing”- Check your internet connection
- Try pulling down on the screen to force a sync
- Check that you are logged in to the correct account
- If offline data is not uploading, ensure the app has not been uninstalled and reinstalled (which clears local data)